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Recent Updates
Attendance and Punctuality Incentive Programme — Revised
The Company has revised the eligibility criteria for the Attendance and Punctuality Incentive Programme, effective June 30, 2026. Under the revised criteria, eligible employees will continue to receive an incentive payment of JMD $4,000.00 per fortnight, subject to meeting the requirements outlined below. Eligibility Requirements To qualify for the incentive payment, employees must: - Report to the office at least ten (10) minutes before the start of their scheduled shift on at least seventy percent (70%) of their scheduled workdays during the fortnight. - Accurately record their attendance by clocking in and out using the Company's timekeeping system. Where a clock-in or clock-out is missed due to an oversight or system issue, management may, at its discretion, verify attendance using available records when determining eligibility for the incentive. - Work all scheduled shifts during the fortnight with no instances of lateness. Employees who take any approved or unapproved time off during the fortnight will not be eligible for the Attendance and Punctuality Incentive for that fortnight. Year-End Sick Leave Incentive The Company will also introduce a Year-End Sick Leave Incentive. Employees who have five (5) or more unused sick leave days remaining at the end of their employment year will be eligible to receive a payment equivalent to eighty percent (80%) of the value of all unused sick leave days remaining in their annual entitlement. The incentive payment will be calculated based on the employee's rate of pay at the time of payment and will be paid in accordance with the Company's payroll procedures. General Conditions - All eligibility requirements must be satisfied for the entire fortnight to qualify for the incentive payment. - The Company reserves the right to review time and attendance records when determining eligibility. - Any falsification of attendance records or misuse of the timekeeping system may result in disciplinary action and disqualification from the incentive program. - Management reserves the right to amend, suspend, or discontinue the program at its discretion. We appreciate your cooperation and commitment to maintaining excellent attendance and punctuality standards. Signed: Management
Read moreNational Customer Service Week (NCSW) 2026 — "The Extra Mile"
National Customer Service Week (NCSW) is an international celebration of the people who serve and support customers every day — that's all of us here at Knutsford Express. This year it runs October 5–9, with the theme "The Extra Mile." Monday: managers kick off by personally thanking their teams, and the first of this week's daily customer service quizzes lands in your inbox. Tuesday–Thursday: in-office recognition certificates go out all week — most helpful team member, most improved, best problem solver, always going the extra mile — plus "Caught You Being Great" certificates and the Customer Commendation/Compliment Wall. Friday, October 9th: Customer Service Appreciation Day — casual no-uniform day, lunch, music, games, and the awards presentation. Take a minute to share your experience: https://forms.gle/4R3RSiKkoDB26Uze7. — Courtesy of Julia Maragh, HR
Read moreWelcome to Nexus Hub
Find company information, services, resources, contacts and support — all in one place.
Read moreScheduled maintenance: Fleet Management System
The Fleet Management System will be offline for maintenance this Saturday from 1am to 3am.
Read moreUpdate to Valid ID Policy — Package Collection ID Requirement
Please be advised that, effective immediately, all package collections require the presentation of a valid, physical, government-issued identification (ID). Digital IDs displayed on mobile phones or other electronic devices, as well as photocopies or printed copies of IDs on paper or cardstock, will no longer be accepted. A valid physical government-issued ID must be presented upon arrival before any package can be released. Thank you for your cooperation. Kind Regards, Knutsford Express Courier Operations
Read moreUpcoming Events
Customer Service Appreciation Day
Friday
A good date to show your appreciation.
